The Business, Hanami Medspa, promises that it holds all licenses necessary to perform the work, that such licenses are valid and effective as of the date any work is performed or services provided, and that all work performed or services provided will be done in compliance with all applicable federal, state, or local laws and regulations.
A grace period of 15 minutes will be permitted for unforeseen delays a patient may encounter while traveling to the clinic location for their appointment. Arrival past 15 minutes of the scheduled service is considered late and will have to be rescheduled, except in limited circumstances.
There will be a $50 fee for being late to scheduled service. This process will ensure patients that who do arrive on time are seen in a timely manner.
There will be a $50 fee for a cancellation less than 24 hours in advance of the scheduled service. Cancellation or rescheduling requests should be made via email, phone, or text message.
There will be a $50 fee for no-shows. A no-show means that an individual requested an appointment, was scheduled, but, the individual does not arrive at the scheduled appointment.
A Deposit is taken for all new clients and for Saturday appointments. Deposits help secure the value of all parties' time. Deposits are taken via phone, e-payment link, or in person. Deposits will hold the appointment time slot, and the value will be applied to that scheduled service. The Customer acknowledges that the Deposit is non-refundable in any and all circumstances, including (but not limited to) if the Customer decides he/she no longer wishes to engage with Hanami Medspa, he/she can no longer present him/herself to the medspa, he/she has changed his/her mind about engaging with Hanami Medspa, he/she missed the appointment date/time, he/she cancels without 24 hours advanced notice, or he/she has an emergency. The Customer has fully inspected/reviewed the Deposit, accepts payment for the Deposit as is, and acknowledges that the Deposit is Non-Refundable.
Refund Policy: The Customer will accept the Goods (physical products) and Services unconditionally and the agreed-upon charges, unless a claim with irrefutable proof that the Good(s) and Service(s) were, at the date and time agreed, not provided/given to the customer at all. The Customer agrees there will be no refunds to such claims as product/service sold was less than expected or not as described, or claims such as no knowledge of charge. The Customer agrees that they have fully inspected/reviewed the product/service and accept the product/services being sold as is and The Customer consents to the payment of the agreed-upon charges, and acknowledges that they are fully responsible for these costs.
