A grace period of 15 minutes will be permitted for unforeseen delays a patient may encounter while traveling to the clinic location for their appointment. Arrival past 15 minutes of the scheduled service is considered late and will have to be rescheduled, except in limited circumstances.
There will be a $50 fee for being late to scheduled service. This process will ensure patients that who do arrive on time are seen in a timely manner.
There will be a $50 fee for a cancellation less than 24 hours in advance of the scheduled service. Cancellation or rescheduling requests should be made via email, phone, or text message.
There will be a $50 fee for no-shows. A no-show means that an individual requested an appointment, was scheduled, but, the individual does not arrive at the scheduled appointment.
A deposit is taken for all new clients and for Saturday appointments. Deposits help solidify the value of all parties' time. Deposits are taken via phone, e-payment link, or in person. Deposits will hold the appointment time slot as well as the value will be applied to that scheduled service. A client will forfeit their deposit for breaking the Hanami Medspa Service Agreement and the late/no-show/cancellation policy.
Refund Policy: The Customer will be assumed to have accepted the Goods (skincare products) and Services unconditionally unless a claim that the Good(s) and Service(s) are defective, is made within 24 hours from the date and time of purchase.